Lean into your strengths to manage through uncertainty and complexity The times are rather stressful. As I write this post, Coronavirus has become a pandemic, the stock market is plunging and the industry in which I have invested my life, hospitality, is suffering losses and instability. It does not help that we are overly connected with texts, tweets and e-mails flying at us at break-neck speed. My Futuristic (#3) and Positivity (#4) are already reminding me that everything will be fine when I look back on this particular blog a few months from now - but for now, things are unpredictable. On my way home tonight, I decided to stop at some of the ticketing locations my department manages at hotels at Universal Orlando Resort. I always gain energy after visiting with our Team Members and thoroughly enjoy our dialogue. During this visit, I wanted to make myself available to answer any questions the team might have about the current state of our business (and the world).
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On Your Mark, Get Set, Go! As a child, I recall racing across streets, tracks and swimming pools after this triad of commands. The announcement still gets my adrenaline going. This standard call at the beginning of races (and now blogs) is an example of what has become known as the "Rule of Three". The human mind likes to think in patterns and we naturally look for them in everything we do. The number three is the lowest figure that can be used to form patterns in our mind. Think about it. The first instance of something happening comes down to chance and the second instance comes down to coincidence. When it happens a third time it is a pattern. Scientists say that most people can easily recall 3 "chunks" of information at a time. The Rule of Three is everywhere; Life, Liberty and Justice; Stop, Drop and Roll; Ready, Aim, Fire; Father, Son and Holy Spirit and who can forget Snap, Crackle, Pop! Without even knowing about this rule, I have