Mind the Gaps

In the best selling book Zap the Gaps , author Ken Blanchard identifies methods to solve problems and achieve higher performance by focusing on GAPS; G o for the "shoulds" (what we want to happen) A nalyze the "is" (what is currently happening - this is where the "gaps" live) P in down the cause (ask the right people the right questions) S elect the right solution (match solutions with causes) Many organizations apply this "GAP" framework to Performance Management. Leaders identify employee goals and desired individual performance ("shoulds"), scrutinize current and past contributions ("is"), identify competencies and areas in need of improvement (the cause) and prescribe solutions to fix weaknesses. This conventional approach encourages employees to maintain areas of strength while focusing on fixing weaknesses. The underlying assumption to this approach to Performance Management is that all behaviors can